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Web Technical Support or taking the time to handle your most Frequently Asked Questions and Service Requests.

Web Tech Support is the time we dedicate to help you:

• Find the adequate web solutions that are available to enhance your web site: shopping cart, product catalog, search engines, editing tools, online marketing...etc
• Prepare for the next upgrade of your web site and translating your needs into a workable job
• Deal with a variety of Web and Hosting related issues which are often linked to a common lack of understanding of the Web and the HTML.

Your most Frequently asked Questions relate to:

• Web page Display and screen resolution
• Internet connection related issues
• E-mail delay and Spam related issues
• Credit card processing issues
• Shopping cart options
• Online marketing
• Online Content Editor management
• Web Administration custom tools

Pricing

We systematically open a personal account in our database for every customer to monitor all services and including these Web Technical Support provided over the phone or over at our Pasadena location. Each service call is timed by a 15 minute increment ($18.75). When we reach a two hour total we send out an invoice.

Pre-paid accounts

These accounts that are opened to cover all tasks performed in accordance to an estimate for the maintenance and updating of an existing site can also be used to cover for your Technical Support needs. Whenever the pre-paid amount has been used an invoice is sent together with an Excel file showing all tasks in detail. Please click here for Pre-paid account pricing.

Please note that Pre-paid accounts cannot be used to cover for new web site construction, new design creation or additional programming.( i.e. adding a shopping cart is not an update but a new feature development ).